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Free training and certification in Quality of Service by Casqua Academy

As part of its annual corporate social responsibility program, the CASQUA ACADEMY vocational training center, in partnership with Service Quality Institute (USA), launches the 4th edition of its “Quality Service Vacations” program through its national Culture of Quality of Service in the city of Douala.



Launched in 2012, this program is based on the principle of offering a special training called Customer Service Excellence. This training, which is normally billed at CFAF 250,000, is thus given free of charge to young Cameroonians in order to promote the principle of quality of service, customer relations and user satisfaction. Participants will only have to pay their kits at 45 000 Fcfa (professionals) and 35 000 Fcfa (other) including the coffee breaks offered.


During this course, the center will offer young people a professional capital rich in attitudes, behavior and quality in communication in order to facilitate their socio-professional integration. The final objective is to better manage the interactions with the various internal and external interlocutors in order to optimize the quality of service provided to its customers.

It is important to mention that CASQUA ACADEMY is an approved center, recognized by the Ministry of Employment and Vocational Training (MINEFOP). It is attached to the company STRATEXEL SARL which is one of the few companies specialized in the field of quality of service in Cameroon. The training will be delivered by Perrin Kwenkeu, SQI certified Coach (USA) in Quality Service Strategy and Deputy Director of Stratexcel SARL.



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